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30-Day Money Back Guarantee
If you change your mind about something you have bought from us, you have 30 days from the day your order is delivered to ask us for a refund of what you paid for the item. This is our own guarantee, offered on top of the rights you already have under the Australian Consumer Law.
Change-of-mind returns are accepted on unopened items only, in their original sealed packaging with any tamper seal intact. Therapeutic goods that have been opened cannot be re-supplied to anyone else, so we cannot take them back for change of mind.
Medicines that require a doctor's or pharmacist's authorisation to supply cannot be returned for change of mind at all. That is a dispensing rule we do not have discretion over, not a policy choice.
Email admin@nutraaura.com.au or call +61 2 9538 7636 with your order number and what you would like to send back. Please contact us before posting anything, so we can check the item is returnable and tell you where to send it.
Return postage on a change-of-mind return is at your cost. Returns come back to our dispensary at Unit 24, 29 Sunblest Crescent, Mount Druitt NSW 2770, Australia. Use a tracked service: until the parcel reaches us it is still in the post, and tracking is how we can both see where it is.
Once the item is back with us and checked, we refund the price you paid for it to your original payment method. Refunds are issued within 5–10 business days of your return reaching us. Your bank may take a little longer to show it.
The postage you paid on the original order is not refunded on a change-of-mind return. What postage costs, and how orders are dispatched, is set out on our shipping and delivery page.
This is not a change-of-mind return and the sealed-packaging rule above does not apply to it. Contact us with your order number and a photograph if you can, and we will replace the item or refund it, including what you paid to have it posted to you. We cover return postage on a faulty, damaged or incorrectly supplied item.
Do not use a product that has arrived damaged or with a broken tamper seal. Tell us instead and we will replace it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page, and nothing in our terms of service, excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. The guarantee above sits on top of those rights; where the two differ, the law wins.
Always read the label and follow the directions for use.